We, Diment.io together with our subsidiaries (hereinafter collectively: "the company" , "we" or "us" ) take the protection of your personal data seriously and would like to inform you here about data protection in our company.
Within the scope of our responsibility under data protection law, additional obligations have been imposed on us by the entry into force of the EU General Data Protection Regulation (Regulation (EU) 2016/679; hereinafter: "GDPR") in order to ensure the protection of personal data of the person affected by a processing operation (we also address you as data subject hereinafter with "customer", "user", "you", "you" or "data subject").
Insofar as we decide either alone or jointly with others on the purposes and means of data processing, this includes above all the obligation to inform you transparently about the nature, scope, purpose, duration and legal basis of the processing (cf. Articles 13 and 14 GDPR). With this statement (hereinafter: "Privacy Notice"), we inform you about the manner in which your personal data is processed by us.
Our data protection notices have a modular structure. It consists of a general part for any processing of personal data and processing situations that come into play each time a website is called up (A. General) and a special part, the content of which relates in each case only to the processing situation specified there with the designation of the respective offer or product, in particular the visit to websites as detailed here (B. Visit to websites).
To find the parts that are relevant to you, please refer to the following overview for the breakdown of the privacy notices:
Part | Designation | This part is for you... |
Part A | General | ...always relevant. |
Part B | Website and social media presences | ...relevant if you use our website, including our social media presence. |
(1) Definitions
Following the example of Art. 4 of the GDPR, this privacy notice is based on the following definitions:
- "Personal data " (Art. 4 No. 1 GDPR) means any information relating to an identified or identifiable natural person ("data subject"). A person is identifiable if he or she can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, an online identifier, location data or by means of information relating to his or her physical, physiological, genetic, mental, economic, cultural or social identity characteristics. The identifiability can also be given by means of a linkage of such information or other additional knowledge. The origin, form or embodiment of the information is irrelevant (photographs, video or audio recordings may also contain personal data).
- "Processing " (Art. 4 No. 2 GDPR) means any operation which involves the handling of personal data, whether or not by automated (i.e. technology-based) means. This includes, in particular, the collection (i.e. acquisition), recording, organization, arrangement, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment, combination, restriction, erasure or destruction of personal data, as well as the change of a purpose or intended use on which a data processing was originally based.
- "Controller " ( Art. 4 No. 7 DS-GVO) means the natural or legal person, public authority, agency or other body which alone or jointly with others determines the purposes and means of the processing of personal data.
- "Third Party " ( Art. 4 No. 10 DS-GVO) means any natural or legal person, public authority, agency or other body other than the data subject, the controller, the processor and the persons who are authorized to process the personal data under the direct responsibility of the controller or processor; this also includes other group-affiliated legal entities.
- "A processor " (Art. 4 No. 8 DS-GVO) is a natural or legal person, authority, institution or other body that processes personal data on behalf of the controller, in particular in accordance with the controller's instructions (e.g. IT service provider). In terms of data protection law, a processor is in particular not a third party.
- "Consent " ( Art. 4 No. 11 GDPR) of the data subject means any freely given, specific, informed and unambiguous indication of his or her wishes in the form of a statement or other unambiguous affirmative act by which the data subject signifies his or her agreement to the processing of personal data relating to him or her.
(2) Name and address of the controller
We are the controller for the processing of your personal data within the meaning of Art. 4 No. 7 GDPR:
Diment[email protected]
For further information about our company, please refer to the imprint details on our website here
(3) Contact details of the data protection officer
Our company data protection officer is available at all times to answer any questions you may have and to act as your contact person on the subject of data protection at our company. His contact details are:
GOT PRIVACY?! Tobias Kohl Annemarie-Renger-Straße 35 53332 Bornheim
(4) Legal basis for data processing
By law, in principle, any processing of personal data is prohibited and only permitted if the data processing falls under one of the following justifications:
- Art. 6 (1) p. 1 lit. a GDPR ("consent"): Where the data subject has voluntarily, in an informed manner and unambiguously indicated by a statement or other unambiguous affirmative act that he or she consents to the processing of personal data relating to him or her for one or more specific purposes;
- Art. 6 para. 1 p. 1 lit. b GDPR: If the processing is necessary for the performance of a contract to which the data subject is a party or for the performance of pre-contractual measures taken at the request of the data subject;
- Art. 6 para. 1 p. 1 lit. c GDPR: If the processing is necessary for compliance with a legal obligation to which the controller is subject (e.g. a legal obligation to keep records);
- Art. 6 para. 1 p. 1 lit. d GDPR: If the processing is necessary to protect the vital interests of the data subject or another natural person;
- Art. 6 (1) p. 1 lit. e GDPR: Where processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller, or
- Art. 6 (1) p. 1 lit. f GDPR ("Legitimate Interests"): When processing is necessary to protect the legitimate (in particular legal or economic) interests of the controller or a third party, unless the conflicting interests or rights of the data subject override (in particular if the data subject is a minor).
For the processing operations carried out by us, we indicate below the applicable legal basis in each case. A processing operation may also be based on several legal bases.
(5) Data deletion and storage period, duration of data processing
For the processing operations carried out by us, we indicate below in each case how long the data will be stored by us and when it will be deleted or blocked. Unless an explicit storage period is specified below, your personal data will be deleted or blocked as soon as the purpose or legal basis for the storage no longer applies. In principle, your data will only be stored on our servers in Europe, subject to any transfer that may take place in accordance with the provisions in A.(7) and A.(8).
The requests by contact form are deleted if they are no longer required. We review the necessity every six months; the statutory archiving obligations also apply.
We retain all data necessary for contract fulfillment for a period of three years, at least for a year, starting from your termination of our services. In particular, financial information is subject to regulatory requirements, mandating us to retain the data for up to 10 years, depending on the customer's location. The retention period for financial information is contingent upon the regulations of the country in which you reside.
However, storage may take place beyond the specified time in the event of a (threatened) legal dispute with you or other legal proceedings or if storage is provided for by legal regulations to which we are subject as the responsible party. If the storage period prescribed by the legal regulations expires, the personal data will be blocked or deleted unless further storage by us is necessary and there is a legal basis for this.
Your data will only be processed for as long as is necessary to achieve the mentioned processing purposes; the legal bases specified in the context of the processing purposes apply accordingly.
Third parties engaged by us will store your data on their systems for as long as is necessary in connection with the provision of services for us in accordance with the respective order.
(6) Data security
We use appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorized access by third parties (e.g. TSL encryption for our website), taking into account the state of the art, implementation costs and the nature, scope, context and purpose of the processing, as well as the existing risks of a data breach (including its probability and impact) for the data subject. Our security measures are continuously improved in line with technological developments.
Diment takes all reasonable endeavors to protect and safeguard Personal Information, but there are protective measures you should take, as well. Do not share your Personal Information with others unless you clearly understand the purpose of their request for it and you know with whom you are dealing. Do not keep sensitive Personal Information in your e-mail inbox or on Webmail. If you are asked to assign passwords to connect you to your Personal Information, you should use a secure password and always use two-factor authentication (2FA), where available. You should change your password regularly.
We will be happy to provide you with more detailed information on request. Please contact our data protection officer (see under A.(3)).
(7) Cooperation with processors
As with any larger company, we also use external domestic and foreign service providers (e.g. for the areas of IT, logistics, telecommunications, sales and marketing) to process our business transactions. They are only active according to our instructions and are contractually obligated to comply with the data protection regulations according to Art. 28 GDPR.
If personal data from you is passed on by us to our subsidiaries or is passed on to us by our subsidiaries (e.g. for advertising purposes), this is done on the basis of existing order processing relationships.
(8) Conditions for the transfer of personal data to third countries
In the course of our business relationships, your personal data may be transferred or disclosed to third party companies. These may also be located outside the European Economic Area (EEA), i.e. in third countries. Such processing takes place exclusively for the fulfillment of contractual and business obligations and to maintain your business relationship with us (legal basis is Art. 6 para. 1 lit b or lit. f in each case in conjunction with Art. 44 et seq. GDPR). We will inform you about the respective details of the transfer in the following at the relevant points.
Some third countries are certified by the European Commission as having a level of data protection comparable to the EEA standard through so-called adequacy decisions (a list of these countries and a copy of the adequacy decisions can be found here: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en). However, in other third countries to which personal data may be transferred, there may not be a consistently high level of data protection due to a lack of legal provisions. If this is the case, we ensure that data protection is adequately guaranteed. This is possible via binding company regulations, standard contractual clauses of the European Commission for the protection of personal data pursuant to Art. 46 para. 1 , 2 lit. c GDPR (the standard contractual clauses of 2021 are available at https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32021D0915&locale-en), certificates or recognized codes of conduct. Please contact our data protection officer (see under A.(3)) if you would like to receive more detailed information on this.
EEA customers:We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Statement. All data you provide to us is stored on our secure servers. Where we transfer our data outside of the EEA, we ensure that adequate safeguards are in place. That includes, where necessary, taking steps to evaluate the risks raised by the transfers in countries that do not offer an adequate level of protection. Please contact us if you want further information on the specific mechanism used by us when transferring your Personal Information out of the EEA.
(9) No automated decision making (including profiling).
We do not intend to use any personal data collected from you for any automated decision making process (including profiling).
(10) No obligation to provide personal data
We do not make the conclusion of contracts with us dependent on you providing us with personal data in advance. As a customer, you are under no legal or contractual obligation to provide us with your personal data; however, we may only be able to provide certain services to a limited extent or not at all if you do not provide the necessary data. If this should exceptionally be the case in the context of the products we offer presented below, you will be informed of this separately.
(11) Legal obligation to transmit certain data
We may be subject to a specific legal or statutory obligation to provide the lawfully processed personal data to third parties, in particular public bodies (Art. 6 para. 1 p. 1 lit. c GDPR).
(1) Explanation of the function
You can obtain information about our company and the services we offer in particular Diment.io together with the associated subpages (hereinafter collectively: "websites"). When you visit our websites, personal data may be processed.
(2) Personal data processed
During the informative use of the websites, the following categories of personal data are collected, stored and processed by us:
"Log data": When you visit our websites, a so-called log data record (so-called server log files) is stored temporarily and anonymously on our web server. This consists of:
- the page from which the page was requested (so-called referrer URL).
- the name and URL of the requested page
- the date and time of the call
- the description of the type, language and version of the web browser used.
- The IP address of the requesting computer, which is shortened in such a way that a personal reference can no longer be established.
- the amount of data transferred
- the operating system
- the message whether the call was successful (access status/http status code).
- the GMT time zone difference
The collection is pseudonymized and is used to generate anonymous information about the way the site is used and to better tailor the content offered to users.
Different services are used for each individual method and there is an individual right of objection:
"Contact form data": When contact forms are used, the data transmitted through them are processed. This consists of:
- surname and first name
- address
- company
- e-mail address
- time of transmission
- correspondence
The requests are deleted if they are no longer required. We review the necessity every six months; the statutory archiving obligations also apply.
In addition, we offer the subscription to our newsletter, with which we inform you about current developments. If you subscribe to our newsletter, the following "newsletter data" will be collected, stored and processed by us:
- the page from which the page was requested (so-called referrer URL).
- the description of the type of the used web browser
- the IP address of the requesting computer, which is shortened in such a way that a personal reference can no longer be established.
- the e-mail address
- the date and time of registration and confirmation
You can unsubscribe from the newsletter at any time. Contact form and e-mail communication data is processed for the purpose of handling customer inquiries (legal basis is Art. 6 para. 1 p. 1 lit. b or lit. f GDPR).
"Google Analytics": The website uses Google Analytics, a web analytics service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google"). Google analyzes the use of this website on our behalf. Among other things, we use cookies for this purpose. The data processing is based on Art. 6 para. 1 lit. a GDPR (consent). The information collected by Google about the use of this website (the referring URL, pages visited on our website, web browser used, language setting, operating system used or screen resolution) is transferred to a Google server in the USA, stored there, analyzed and the result made available to us in anonymized form. Your usage data is not linked to your full IP address. We have activated the IP anonymization function offered by Google on this website so that the last octet (type IPv4) or the last 80 bits (type IPv6) of your IP address are deleted. Google is also certified in the EU-US Privacy Shield, so that an appropriate level of data protection is established for data at Google in the USA. You can revoke your consent to web analysis at any time:
- You may refuse the use of cookies by selecting the appropriate settings on your browser, you can close the cookie any time here however please note that if you do this you may not be able to use the full functionality of this website.
- You can also prevent the collection of data generated by the cookie and related to your use of our website (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link (https://tools.google.com/dlpage/gaoptout?hl=de).
Both options prevent web analysis only as long as you use a browser on which you have installed the plugin or as long as you do not delete the opt-out cookie. Further information on Google Analytics can be found in the Google Analytics Terms of Use, in the Google Analytics Security and Privacy Policy and in the Google Privacy Policy, google.com/intl/en/policies/terms/regional.html. You find more information about the cookie, you can close any time, in our Cookie Policy.
"Google Maps": Each time the "Google Maps" component is called up, Google sets a cookie to process user settings and data when the page on which the "Google Maps" component is integrated is displayed. As a rule, this cookie is not deleted when the browser is closed, but expires after a certain period of time, unless you delete it manually beforehand. If you do not agree with this processing of your data, you have the option of deactivating the "Google Maps" service and thus preventing the transfer of data to Google. To do this, you must deactivate the Java Script function in your browser. However, we would like to point out that in this case you will not be able to use "Google Maps" or only to a limited extent. The use of "Google Maps" and the information obtained via "Google Maps" is subject to the Google Terms of Use google.com/intl/en/policies/terms/regional.html and the additional terms and conditions for "Google Maps". google.com/intl/en_en/help/terms_maps.html.
"Google Fonts": We use Google Fonts on our website. These are the "Google fonts" of Google Inc. For the European area, the company Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) is responsible for all Google services.
You have given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR.
You do not need to log in or enter a password to use Google fonts. No cookies are stored in your browser either. The files (CSS, fonts) are requested via the Google domains fonts.googleapis.com and fonts.gstatic.com. According to Google, requests for CSS and fonts are completely separate from all other Google services. If you have a Google account, you do not need to worry that your Google account data will be transmitted to Google while using Google Fonts.
With Google Fonts, we can use fonts on our own website, but we do not have to upload them to our own server. Google Fonts is an important component in keeping the quality of our website high.
Instead of loading the fonts from the Google server, they are stored and integrated locally on your own server or web space. No information is transmitted to Google.
- Language settings
- IP address
- Browser version, screen resolution of the browser and name of the browser
Purpose | Personal Information From You | Personal Information from your devices | Legal Basis |
---|---|---|---|
Administer the website, conduct system administration and identify usage patterns, including broad demographic information for aggregated use, detection for troubleshooting purposes | N/A | IP address, browser type, access times, URL requested and referral URL, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform Information about your visit, including the dates and times you use the Site, length of visits to certain pages, page interaction information | Legitimate interest in accordance with Art. 6 (1) p. 1 lit. f GDPR |
Establish and sustain a commercial relationship with you, involving the creation and management of your account with us, including addressing your requests for account modifications | First name, last name, email address, username, password, country of residence, state/province, time zone | Technical information, including the Internet Protocol (IP) address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform Information about your visit, including the dates and times you use the Site, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call the contact phone number provided on our Site IP addresses, logs history, a record of all Transaction data for the duration of your DC Account's existence | Performance of Contract in accordance with Article 6 para. 1 lit.b GDPR |
Provide our Services to you | User name, email address, Digital Token wallet addresses, deposit and withdrawals, deposits addresses, balance history, bank statements, bank account numbers, personal information posted by user. | Performance of Contract in accordance with Article 6 para. 1 lit.b GDPR | |
Billing, Invoicing, security requirements | Contact details, email address, Digital Token wallet addresses, deposit and withdrawals, deposits addresses, balance history, bank statements, bank account numbers, personal information posted by user. | Performance of Contract in accordance with Article 6 para. 1 lit.b GDPR | |
Compliance, including checking your identity against money laundering and terrorist financing, audit, security requirements or answering requests by authorities | Username, email address, full name and contact details, 2 forms of ID, picture, signature, bank accounts numbers, proof of residence, utility bill, tax statement, service bill, certificate of incorporation, business registration, article of association, ownership and control structure, directors, authorized signatories, authorized signature list, board members and director list, name of UBO, certificate of goods standing | Technical information, including the Internet Protocol (IP) address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform Information about your visit, including the dates and times you use the Site, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call the contact phone number provided on our Site | Compliance with legal requirements and with a legal obligation of the controller in accordance with Art. 6 (1) p. 1 lit. c GDPR |
Protect the rights, safety and property of us, our clients or others | Any of the Personal Information in this table, taking into account necessity and data minimization | Legitimate interest in accordance with Art. 6 (1) p. 1 lit. f GDPR | |
Address and resolve the Security Breach, if one occurs | Any of the Personal Information in this table, taking into account necessity and data minimization and/or all information and documents you agreed to provide | Legitimate interest in accordance with Art. 6 (1) p. 1 lit. f GDPR |
You can find more information on the actual parties we are at Diment.io. The list is updated regularly.
(3) Purpose and legal basis of data processing
We process the personal data described in more detail above in accordance with the provisions of the GDPR, the other relevant data protection regulations and only to the extent necessary. Insofar as the processing of personal data is based on Art. 6 (1) p. 1 lit. f GDPR, the aforementioned purposes also represent our legitimate interests.
The processing of the log data serves statistical purposes and the improvement of the quality of our website, in particular the stability and security of the connection (legal basis is Art. 6 para. 1 p. 1 lit. a or lit. f GDPR).
Contact form data is processed for the purpose of handling customer inquiries (legal basis is Art. 6 para. 1 p. 1 lit. b or lit. f GDPR).
The processing of data for the performance of our contract is necessary to comply with our obligation under the contract and you can comply with specific counter-obligations under the contract (e.g. processing payment details) in accordance with Article 6 para. 1 lit.b GDPR. If you have not yet entered into a contract with us, but you have requested us to take a preliminary action, we need to process your personal data to fulfil your request. This applies even if you do not ultimately enter into a contract with us, as long as the processing was in the context of a potential contract with us.
(4) Transfer of personal data to third parties; basis for justification
The following categories of recipients, which are usually processors (see A.(7)), may receive access to your personal data:
-The data is transferred to a third party service provider for the operation of our website and the processing of data stored or transmitted by the systems (e.g. for data center services, payment processing, IT security). The legal basis for the transfer is then Art. 6 para. 1 p. 1 lit. b or lit. f GDPR, insofar as it does not involve order processors;
-State agencies/authorities/Law Enforcement Requests, insofar as this is necessary for the fulfillment of a legal obligation. The legal basis for the disclosure is then Art. 6 para. 1 p. 1 lit. c GDPR. Occasionally, Diment receives information requests from law enforcement agencies worldwide. In such instances, Diment may be compelled to disclose and/or voluntarily provide your Personal Information to law enforcement agencies and/or a government, if it is deemed reasonable and necessary. By agreeing to the Terms of Service, you consent to the sharing of your Personal Information as elaborated;
-Persons appointed to carry out our business operations (e.g. auditors, banks, insurance companies, legal advisors, supervisory authorities, parties involved in company acquisitions or the establishment of joint ventures). The legal basis for the disclosure is then Art. 6 para. 1 p. 1 lit. b or lit. f GDPR.
List of Third-Party Service Providers with whom Personal Information may be shared:
Party Name and Jurisdiction | Purpose | Data Disclosed |
---|---|---|
Cloud providers | For storage purposes | User name, correspondence, corporate documentation, dates of birth, identifying documentation, transactional activity and analysis, financial information |
Legal counsel | As part of attorney-client relationships, legal counseling and litigations | Any relevant information, as the case may be |
Sumsub.com (https://sumsub.com/privacy-notice/) | As part of the verification process, your name will undergo scrutiny against WorldCheck's database of politically exposed persons, as well as individuals and organizations associated with heightened risk profiles, for Anti-Money Laundering (AML) and counter-terrorism financing purposes. This comprehensive check is designed to aid in the identification and management of financial, regulatory, and reputational risks. | Your Name, date of birth, ID |
Maybe in the future, provider will be updated | … employs public blockchain addresses for the purpose of conducting investigations, compliance assessments, and risk management checks | Public blockchain addresses |
Google Authenticator | When utilizing the Site services, you may receive 2FA SMS or service emails. These notifications are triggered, for example, when you log in, withdraw funds, receive a deposit, open a new account or sub-account, or confirm pop-ups. | Your email address, your IP address and your mobile number |
Any third party that we believe is necessary to address and resolve the Security Breach, if one occurs | In case of an actual or suspected Security Breach, we may need help by a third party that we believe is necessary to address and resolve the Security Breach. | Any of the Personal Information, taking into account necessity and data minimization and/or all information and documents you agreed to provide |
Financial Institutions | When processing and facilitating withdrawals or deposits | User name, corporate documentation, transactional activity, financial information |
- Any member of our group, which means our direct or indirect subsidiaries, our ultimate holding company and any other subsidiary of that holding company, including their respective shareholders, directors, officers, affiliates, employees, contractors, agents, partners, insurers, and attorneys or representatives;
For the guarantees of an adequate level of data protection in the event of a transfer of the data to third countries, see A.(8).
In addition, we will only disclose your personal data to third parties if you have given your express consent to do so in accordance with Art. 6 (1) p. 1 lit. a GDPR.
(5) Use of cookies, plugins and other services on our website
a) Cookie
We use cookies on our websites. Cookies are small text files that are assigned to the browser you are using and stored on your hard drive by means of a characteristic character string and through which certain information flows to the body that sets the cookie. Cookies cannot execute programs or transfer viruses to your computer and therefore cannot cause any damage. They serve to make the Internet offer as a whole more user-friendly and effective, i.e. more pleasant for you.
Cookies can contain data that makes it possible to recognize the device used. In some cases, however, cookies only contain information about certain settings that are not personally identifiable. However, cookies cannot directly identify a user.
A distinction is made between session cookies, which are deleted as soon as you close your browser, and permanent cookies, which are stored beyond the individual session. With regard to their function, a distinction is made between cookies:
- "Technical cookies " : these are mandatory to move around the website, use basic functions and ensure the security of the website; they do not collect information about you for marketing purposes, nor do they store which web pages you have visited;
- "Performance cookies " : these collect information about how you use our website, which pages you visit and, for example, whether errors occur during website use; they do not collect information that could identify you - all information collected is anonymous and is used only to improve our website and find out what interests our users;
- "Advertising cookies, targeting cookies " : These are used to offer the website user tailored advertising on the website or offers from third parties and to measure the effectiveness of these offers; advertising and targeting cookies are stored for a maximum of 13 months;
- "Sharing cookies " : These are used to improve the interactivity of our website with other services (e.g. social networks); sharing cookies are stored for a maximum of 13 months.
The legal basis for cookies that are absolutely necessary to provide you with the expressly requested service is Article 6 (1) sentence 1 lit. a GDPR. Any use of cookies that is not absolutely technically necessary for this purpose constitutes data processing that is only permitted with your express and active consent pursuant to Article 6 (1) sentence 1 lit. a GDPR. This applies in particular to the use of performance, advertising, targeting or sharing cookies. In addition, we will only disclose your personal data processed through cookies to third parties if you have given your express consent to do so in accordance with Art. 6 (1) p. 1 lit. a GDPR.
b) Cookie Policy
For more information about which cookies we use and how you can manage your cookie settings and disable certain types of tracking, please see ourCookie Policy.
c) Social media plugins
We do not use social media plugins on our websites. If our websites contain icons of social media providers, we only use these for passive linking to the pages of the respective providers.
(6) Your rights
You can assert your rights as a data subject regarding your processed personal data at any time by contacting us using the contact details provided at the beginning of A.(2), by submitting a customer support ticket, email to Diment [email protected] or a written request to:
Diment[email protected]
EEA Customers, you have the right as a data subject:
-In accordance with Art. 15 GDPR, you may request information about your data processed by us. In particular, you can request information about the processing purposes, the category of data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right of complaint, the origin of your data if it was not collected by us, as well as the existence of automated decision-making, including profiling and, if applicable, meaningful information about its details;
-In accordance with Art. 16 GDPR, you have the right to demand the correction of incorrect data or the completion of your data stored by us without delay;
-In accordance with Art. 17 GDPR, you may request the deletion of your data stored by us, unless the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest, or for the assertion, exercise or defense of legal claims;
-In accordance with Art. 18 GDPR, you have the right to demand the restriction of the processing of your data, insofar as the correctness of the data is disputed by you or the processing is unlawful;
-according to Art. 20 GDPR to receive your data that you have provided to us in a structured, common and machine-readable format or to request the transfer to another controller ("data portability");
-You have the right to object to processing in accordance with Article 21 of the GDPR, provided that the processing is based on Article 6 (1) sentence 1 lit. e or lit. f of the GDPR. This is particularly the case if the processing is not necessary for the performance of a contract with you. Unless it is an objection to direct marketing, when exercising such an objection, we ask you to explain the reasons why we should not process your data as we have done. In the event of your justified objection, we will review the merits of the case and either discontinue or adapt the data processing or show you our compelling legitimate grounds on the basis of which we will continue the processing;
-according to Art. 7 (3) GDPR your consent given once (also before the validity of the DS-GVO, i.e. before 25.5.2018) - i.e. your voluntary will made understandable in an informed manner and unambiguously by means of a declaration or other unambiguous confirming act that you agree to the processing of the personal data in question for one or more specific purposes - to be revoked at any time vis-à-vis us, if you have given such consent. This has the consequence that we may no longer continue the data processing based on this consent for the future and
-In accordance with Art. 77 GDPR, you have the right to lodge a complaint about the processing of your personal data in our company with a data protection supervisory authority, such as the data protection supervisory authority responsible for us. As a Dubai company, we do not have a supervisory authority responsible for us. Please find your accurate authority here: https://edpb.europa.eu/about-edpb/about-edpb/members_en.
(7) Changes to the data protection notice
In the context of the further development of data protection law as well as technological or organizational changes, our data protection information is regularly reviewed to determine whether it needs to be adapted or supplemented. You will be informed of any changes in particular on our website at Diment.io. This data protection notice is valid as of 7st December 2023. Please check back frequently to see any updates or changes to our Privacy Statement.
(8) Severability
If any provision or part of these Terms, as amended periodically, is found to be invalid, void, or unenforceable, either wholly or partially, by any court of competent jurisdiction, such invalidity, voidness, or unenforceability applies only to that specific provision to the extent of its illegality, unenforceability, invalidity, or voidness, as applicable. The rest of these Privacy Policy remains fully effective and enforceable.
(9) Contact
Questions, comments and requests regarding this Privacy Statement should be addressed to our customer support service or by email to [email protected] or EEA customers: Should you have any concerns about how we handle your Personal Information, please contact us in the first instance by opening a customer support ticket or sending an email [email protected] We will do our best to resolve your concern. You can also submit a complaint to the national supervisory authority within your jurisdiction, details of which can be found online.
7.12.2023
Preamble
These Terms of Service constitute the entire agreement and understanding with respect to the use of any or all of the Services, and any manner of accessing them via the Site, between us, Diment (“DC”) and you as a Customer. Users of the Site are subject to the terms and conditions listed below (collectively, these "Terms of Service"). To find out which clauses apply to you, carefully read these terms of service. Please read the Privacy Policy and the Cookies Policy in addition to these Terms of Service. The user (referred to as “you” or “your”) understands these Terms of Service are part of the contract for using any of the services, features, functions, or offerings made from time to time on the Site (collectively or individually, the “Services”) (each of you and one of the following entities named in (a) or (b) being a “Party” and collectively, the “Parties”).
The following documents are incorporated into these Terms of Service by reference: the Risk Disclosure Statement; the Privacy Policy; and the Fees Schedule . bIf there is any conflict or inconsistency between these Terms of Service and any other content on the website, including pages, policies, terms, conditions, licenses, limitations, or obligations, these Terms of Service will take precedence.
Make sure to review the Terms of Service alongside the Privacy Policy and the Cookies Policy. It's important to be aware that any digital token transactions conducted on or off the website may be subject to fees established and periodically updated by DC, as outlined in the Fees Schedule. With confirmation of the checkbox regarding the Terms of Service you acknowledge that you have read, comprehended, and fully accepted these Terms of Service. If you do not consent to abide by these Terms of Service or any subsequent changes, updates, or amendments, as outlined below, you are not permitted to use any of the Services. These Terms of Service can be modified, altered, or updated by DC at any time with a prior notice to you of at least 4 weeks. Due to a change in the market situation, the legal conditions, supreme court rulings and changed circumstances or if a clause in the previous Terms of Service has been declared invalid, DC may be faced with the necessity to completely or partially rewrite its Terms of Service during the duration of existing contracts. DC will expressly draw your attention to the new version and make the amended text available to you. DC will emphasize the new version or explain it to you. DC grants you a right of objection and termination of the contract if you do not agree with the amended version of the Terms of Service. However, in the event of an objection, DC has a special right of termination of the contract with you with immediate effect. You will be given a reasonable period of time to submit a declaration. DC regards the continuation of the contractual relationship by you without objection after receipt of the notice as your implied consent to the amendment, change or update of the Terms of Service after expiry of the declaration period. In this case, the modified version will take effect from the date indicated. It's advisable to regularly check the Site to ensure that your copy and understanding of these Terms of Service are up to date and accurate. The use of the Site and any Services is prohibited where such use violates applicable laws, incurs penalties, or is considered unlawful.
1. About Diment Tokens; General Restrictions; Forks:
Diment Tokens are supported by Diment's Reserves, which include fiat currencies and diamonds, but they are not fiat themselves. When Diment Tokens are issued, only traditional currencies will be accepted as payment, not digital tokens like Bitcoin, for example. To have Diment Tokens issued or redeemed directly by DC, you must be a verified customer of DC, and no exceptions will be made to this rule. The right to have Diment Tokens redeemed or issued is a contractual right specific to you. This means that it is your authorization resulting from the individual conclusion of the contract, which you receive exclusively and which is not transferable to third parties. DC reserves the right to delay the redemption or withdrawal of Diment Tokens if necessary due to the illiquidity, unavailability, or loss of any Reserves held by DC to back the Diment Tokens. Additionally, Diment reserves the right to redeem Diment Tokens by providing securities and other assets held in the Reserves. DC does not provide any guarantees or assurances regarding whether Diment Tokens, which may be traded on the Site, will continue to be traded on the Site in the future. Diment Tokens are generated on various decentralized and open source blockchains and protocols. Occasionally, these blockchains and protocols may undergo an event known as a 'fork,' leading to the creation of an alternative version of the blockchain or protocol. When forks happen, it's possible for multiple versions of a Digital Token associated with that blockchain or protocol to emerge, such as one for each fork. Given the nature of Diment Tokens, if a fork results in the creation of two or more Digital Tokens, each claiming to be a Diment Token, only one of these Digital Tokens can be considered a genuine Diment Token. Consequently, in the event of a fork, only the Digital Tokens on the specific blockchain or protocol that DC officially designates and supports on its website will be recognized as Diment Tokens. Any other Digital Tokens arising from the fork will not be considered Diment Tokens. DC is not bound to endorse any specific blockchain, protocol, forked version, or Digital Tokens arising from a blockchain fork. In the event of a fork on a blockchain where Diment Tokens are in use, Diment may choose to temporarily or indefinitely suspend its Services with prior notice. The decision to support a particular blockchain or protocol, or to discontinue support for any version of a given blockchain or protocol, will be made at the sole discretion of DC. If DC decides to stop supporting a specific blockchain or protocol, you are responsible for taking any necessary steps to transfer your Diment Tokens to a supported blockchain or protocol, as specified by DC. In this case, you will be provided with corresponding instructions for data migration and our Support Team will help you at any time. DC will inform you in good time so that you have enough time to migrate your data. DC holds no liability or responsibility for any consequences resulting from your failure to carry out this migration of your Diment Tokens to another blockchain or protocol endorsed by DC. Diment takes no responsibility for any losses or issues that may occur due to DC's choice to support or not support a particular blockchain, protocol, forked version, or Digital Tokens originating from a blockchain fork. Additionally, there is the potential for third parties to develop Digital Tokens that assert to be an alternate version of Diment Tokens, possibly through methods like 'wrapping' or 'bridging' Diment Tokens. It's important to note that these Digital Tokens do not qualify as Diment Tokens. They have not been issued or endorsed by DC and cannot be redeemed through DC.
2. License to Use the Site:
If you adhere to these Terms of Service, DC provides you with a limited authorization to use the Site and its Services. This authorization is personal, restricted, non-exclusive, non-transferable, non-sublicensable, revocable, and subject to the limitations and responsibilities outlined in these Terms of Service. These Terms of Service do not grant you any other license, right, title, or ownership over the Site, Services, Copyrights, or Marks, except as specified in this paragraph. The Site may, at its sole discretion, suspend or terminate the Services provided to you, your Digital Tokens Wallet, or any of your Digital Tokens Addresses when required by applicable laws or when Diment determines that you have violated, breached, or acted inconsistently with any of these Terms of Service.
3. Eligibility
3.1 Eligibility criteria
To be eligible to register for a DC Account and use the DC Services, you must:
a. be an individual, corporation, legal person, entity or other organization with the full power, authority and capacity to (1) access and use the DC Services; and (2) enter into and comply with your obligations under these Terms as defined in 10.1. and 10.2.; b. if you are an individual, be at least 18 years old; c. if you act as an employee or agent of a legal entity, and enter into these Terms on their behalf, you must be duly authorized to act on behalf of and bind such legal entity for the purposes of entering into these Terms; d. have not been previously suspended or removed from using DC Services; e. not be a Restricted Person; f. not currently have an existing DC Account; and g. not be located, incorporated, otherwise established in, a citizen of, or resident of, or have business operations in a jurisdiction where it would be illegal under Applicable Law for you to access or use the DC Services, or cause us or any third party to contravene any Applicable Law; or
i. Persons domiciled or ordinarily resident in, certain nationals of, or the Governments or Government Officials of Prohibited Jurisdictions and Countries (Central African Republic, Iran, Iraq, Lebanon, Libya, North Korea, Somalia, South Sudan, Yemen, Congo, Mali.); ii. You have violated; been fined, debarred, sanctioned, you are the subject of Economic Sanctions-related restrictions, or otherwise penalized under, received any oral or written notice from any Government concerning actual or possible violation by you under; or received any other report that you are the subject or target of sanctions, restrictions, penalties, or enforcement action or investigation under, any applicable Laws, including AML Laws, CTF Laws, Anti-Corruption Laws, or Economic Sanctions Laws; iii. any Person that resides, is located, has a place of business, or conducts business in the State of New York; iv. U.S. Persons; and v. Canadian Persons.
Any individual classified as a U.S. Person and any entity meeting the U.S. Person criteria are not allowed to use the Site or any Services, which includes, but is not limited to, the use of a Digital Tokens Wallet on the Site. To clarify, U.S. Persons (including United States Citizens or United States Residents) are explicitly prohibited from accessing the Site or utilizing any Services. Furthermore, if you do not fall under the U.S. Person category, and your account wouldn't typically be categorized as a U.S. Account, but DC becomes aware or has reasonable grounds to suspect that you are conducting transactions involving Fiat or Digital Tokens with, through, or at a U.S. Financial Institution to enable the provision of Services to you, you may be considered a U.S. customer of DC and could be prohibited from accessing the Site or utilizing any Services, as determined solely by DC.
3.2 Amending our eligibility criteria
We reserve the right to modify our eligibility criteria at any time, based on our sole discretion. When feasible, we will provide prior notice of such changes at least 4 weeks in advance. However, there may be surprising instances where we must make changes and give you notification without lead time, including:
a. When the change is necessitated by legal or regulatory requirements; b. When the changes are made for your benefit; c. When there is a valid reason that precludes us from providing advance notice.
In cases where advance notice is not possible, what DC does not assume, we will inform you about the change immediately.
4. Risks and Limitation of Liability
This paragraph is part of the Risk Disclosure Statement. Trading in Digital Tokens involves significant volatility, with rapid fluctuations in price, liquidity, market depth, and trading dynamics. Additionally, Digital Tokens are exposed to cybersecurity risks, including the potential for cyberattacks or breaches.
You bear sole responsibility and liability for all activities, both trading and non-trading, conducted on the Site and within your Digital Tokens Wallet on the Site. It is also your responsibility to ensure that you have an accurate understanding of the status of your Diment Tokens on the Site, even in cases where the Site may display this information incorrectly.
You explicitly acknowledge and agree to the following:
(i) You are fully accountable and liable for your actions and inactions, whether related to trading or other activities on the Site, and for any profits and losses resulting from your use of the Site and its Services. (ii) You are responsible for securing access to the Site and any information you provide through it, including but not limited to your Digital Tokens Wallet, Digital Tokens Address, private keys, usernames, passwords, and bank account details. (iii) DC holds no control or liability for products or services bought or sold by third parties using the Site and its Services. Digital Tokens within a specific wallet or address are controlled by your private key and can be lost or stolen, rendering them unrecoverable if the private key is compromised or lost.
You also acknowledge and agree that DC is not responsible for losses or complications arising from third-party transactions, including but not limited to issues related to legality, quality, delivery, or satisfaction with products purchased via Digital Token transfers. If you encounter any dissatisfaction with goods or services purchased from or sold to a third party through the Services, you must address those concerns directly with the relevant third-party seller or buyer.
Digital Tokens may be compatible with third-party software or other technologies provided by external parties. DC does not assure the security or functionality of third-party software or technology and does not accept liability for Digital Token losses due to the failure or malfunction of such third-party software or technology.
5. Fees
You acknowledge and accept the responsibility to cover all relevant fees associated with your utilization of the DIMENT Services, as specified on the Fee Structure page on our website. You grant us the authorization to deduct all applicable fees, commissions, interest, charges, and other amounts owed by you from your DC Account as per these Terms or any Product Terms, outlined on our Fee Structure page.
We may adjust our fees from time to time and will give you notice in advance.
6. Account security
You have the responsibility to take suitable measures to safeguard your hardware and data against viruses, malicious software, and any inappropriate content. With the exception of what is mandated by Applicable Law, it's your duty to create backups and manage duplicate copies of any data you store or transmit through the DC Services. Any claims or losses resulting from your non-compliance with this provision are not our responsibility. At all times, you must maintain robust security measures and control over all your Access IDs. It is your responsibility to take necessary security precautions (or ensure that your Permitted Users do so) to safeguard your DC Account and keep your Access ID secure, including by:
a. Strictly adhering to all our mechanisms and procedures according to our instructions; b. Creating a strong password and maintaining security and control over your Access IDs; c. Keeping your provided Email Account and telephone number up to date to receive any notifications or alerts we may send you; d. Never permitting remote access or sharing your computer and/or screen when logged into your DC Account; e. Remembering that, under no circumstances, will we request you to disclose your passwords or 2-factor authentication codes; f. Logging out from the Sites or the Platform at the end of each session.
You are responsible for securing your Email Account and Access IDs against potential attacks and unauthorized access. If you become aware or have reason to suspect that the security of your Email Account, or that of a Permitted User, has been compromised or if there has been any unauthorized use of your or any Permitted User’s Email Account, you must promptly notify us.
If you have reason to suspect a Security Breach, you must ensure that:
a. We are notified immediately using the contact information, and you continue to provide us with accurate and current information throughout the entire duration of the Security Breach; b. Your DC Account is promptly locked through the "disable account" function on the Site by reporting to us; c. You take any other actions that we may reasonably request to mitigate, handle, or report the Security Breach.
We retain the right to request, and you agree to provide, any and all information and documents that we deem relevant or necessary concerning an actual or suspected Security Breach. Furthermore, we may share such information with any third party that we believe is necessary to address and resolve the Security Breach.
7. Prohibited Uses: You may not:
Engaging in any use, whether actual or suspected, as described in this section will be considered a "Prohibited Use." If DC determines that you have engaged in a Prohibited Use, it may take appropriate actions, at its sole discretion, including reporting to authorities, confiscation of assets, and suspension or termination of your access to Services. DC may also seize and deliver your property in form of tokens to the authorities, if circumstances warrant it. Additionally, if your actions result in economic costs to DC, you may be required to compensate Diment, including taxes or penalties imposed.
7.1. Do not breach these Terms or any agreement entered into pursuant to, or in connection with, these Terms, including, but not limited to, any Product Terms; 7.2 Do not utilize the Site or any of its Services to conceal the source or nature of illegal proceeds or to further any violations of relevant laws. Also, refrain from conducting transactions involving prohibited Digital Tokens, Fiat, funds, property, or earnings. Do not use Diment Services in a manner that violates public interests, public morals, or the legitimate interests of others. Do not engage in fraudulent activities or cause us to suspect that you or any Permitted User have engaged in fraudulent activities and/or Transactions. 7.2. Refrain from using the Site or its Services if doing so would contravene any applicable laws, including, but not limited to, Anti-Money Laundering (AML) Laws, Counter-Terrorism Financing (CTF) Laws, Anti-Corruption Laws, or Economic Sanctions Laws, which could lead to penalties or legal liability for the Site. 7.3. Do not employ the Site, its Services, or any financial services from a U.S. Financial Institution (whether affiliated with DC or not) to aid or abet the violation of any applicable laws, including, but not limited to, AML Laws, CTF Laws, Anti-Corruption Laws, and Economic Sanctions Laws. 7.4. Avoid using the Site and its Services to evade taxes, whether under the laws of the United States, or any other jurisdiction applicable to you or the Site. 7.5. Only use the Site and its Services with legally obtained Fiat, funds, keys, property, or Digital Tokens that belong to you. 7.6. Do not use the Site and its Services to interfere with the rights or obligations of DC, other Site users, or third parties, or to cause legal liabilities for Diment or other Site users. Do not use Diment Services for resale or commercial purposes, including transactions on behalf of other persons or entities. 7.7. Do not take advantage of any technical glitches, malfunctions, failures, delays, defaults, or security breaches on the Site. Do not facilitate any viruses, Trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data or information in connection with the DC Services. 7.8. Refrain from using the Site and its Services to engage in conduct that is harmful to DC, other Site users, or third parties. Do not
(i) Employ deep linking, web crawlers, bots, spiders, or any other automated devices, programs, scripts, algorithms, or methods, or any analogous manual processes to gain access to, retrieve, copy, or monitor any portion of the Platform. Moreover, you must not replicate or circumvent the navigational structure or presentation of DC Services in any manner with the intent to obtain or endeavor to obtain materials, documents, or information in any way that is not intentionally made available through DC Services; (ii) Make an effort to gain access to any section or feature of the Platform without proper authorization or establish connections to DC Services, our servers, or any other systems or networks associated with any DC Services provided via the Platform through hacking, password mining, or any other unlawful or prohibited methods; (iii) Probe, scan, or assess the vulnerabilities of DC Services or any network linked to the Platform, or breach any security or authentication measures on DC Services or any network connected to DC Services; (iv) Engage in actions that place an unreasonable or disproportionately substantial burden on the infrastructure of DC Services or DC systems, or the infrastructure of any networks connected to DC Services; (v) Utilize any devices, software, or routine programs to disrupt the normal operation of DC Services or any transactions on DC Services, or interfere with any other person's utilization of DC Services; (vi) Forge headers, impersonate, or manipulate identification in order to conceal your identity or the source of any messages or transmissions you transmit to us.
7.9. Do not use the Site and its Services to engage in wash trading, spoofing, fictitious trading, price manipulation, including, without limitation, pump and dump schemes, wash trading, self-trading, front running, quote stuffing, spoofing or layering, or any activities that disrupt fair market trading, regardless of whether prohibited by Applicable Law. 7.10. Avoid falsifying account information, Digital Tokens Wallets, or Digital Tokens Addresses, impersonating others, or providing misleading information. 7.11. Do not provide false, misleading, or omitted information when requested by DC, whether during registration or while receiving Services. 7.12. Do not attempt to harm DC or any third party through your use of the Site and its Services. 7.13. Do not create multiple accounts or Digital Tokens Wallets on the Site, or use throwaway Digital Tokens Wallets, as these may be terminated or suspended at the discretion of DC. 7.14. If you are subject to prohibitions or restrictions as outlined in paragraph 3, do not access the Site or use its Services using a virtual private network (VPN), proxy service, or any other method to conceal your IP address or location. Also, do not use a Digital Tokens Address located in a Prohibited Jurisdiction or connected to a government or Government Official in such a jurisdiction. Do not use an anonymizing proxy; use any temporary, disposable, self-destructive, or similar email address when opening a DC Account and/or using the DC Services; use any device, software, or routine to bypass our robot exclusion headers, or interfere or attempt to interfere with our Sites or the DC Services; and take any action that may cause us to lose any of the services from our internet service providers, or other suppliers. 7.15. Do not violate, aid in violating, or conspire or attempt to violate these Terms of Service or any applicable laws. 7.16 Do not use DC Services to conduct lotteries; bidding fee auctions; sports forecasting or odds making; fantasy sports leagues with cash prizes; internet gaming; contests; sweepstakes; or games of chance.Formularbeginn
8. Due Diligence, Anti-Money Laundering and Counter-Terrorist Financing:
DC is dedicated to offering secure, compliant, and trustworthy services for the identification, detection, prevention, and reporting of money laundering, terrorist financing, and other illicit activities, as mandated by relevant Anti-Money Laundering (AML) Laws, Counter-Terrorist Financing (CTF) Laws, Anti-Corruption Laws, and Economic Sanctions Laws. As a result, DC places a strong emphasis on the rigorous and comprehensive implementation of a user due diligence process, coupled with continuous analysis and reporting.
8.1 By agreeing to these Terms of Service, you shall affirmatively certify that (i) you do not qualify as a U.S. Person, or your account would be classified as a U.S. Account; (ii) you are not a Canadian Person, or (iii) you are neither a U.S. Person nor a Canadian Person, and your account would not be considered a U.S. Account. You must promptly provide all necessary information as requested to meet due diligence requirements and compliance policies or procedures in accordance with relevant laws and Diment's standards. Moreover, DC may evaluate whether you intend to perform transactions involving deposits, withdrawals, or transfers of Fiat or Digital Tokens with any U.S. Financial Institution to enable the provision of our services. If applicable, you must supply all required information to comply with due diligence obligations as stipulated by applicable laws and DC's compliance protocols. You commit to supplying any documentation, information, or records requested by DC promptly, which may include self-certifications to certify your tax residence and status under FATCA and CRS, or other relevant laws. This information may encompass self-certifications related to Controlling Persons, among other things. DC is obligated to retain specific information, documentation, and records as per the requirements of relevant laws and contractual agreements. DC expressly reserves the right to retain such information, documentation, and records. Diment may, at its sole discretion and based on the documentation, information, or records available, determine your status as a customer of DC. Any such determination will be communicated to you. 8.2 Furthermore, Diment conducts surveillance to identify and evaluate potentially suspicious or sanctionable transactions in accordance with relevant Anti-Money Laundering (AML), Anti-Corruption, and Economic Sanctions Laws. Diment is also obligated to make mandatory reports to international regulatory bodies. These obligations remain in effect even if you decide to suspend or terminate your association with Diment or withdraw your application for a Digital Tokens Wallet with Diment. Our policies are applicable to all Digital Tokens, Fiat, and other assets or property involved in transactions on or through the website by you, your Affiliates, or any associates of DC. 8.3 DC retains the prerogative to decline registration, prohibit transactions to or from, or suspend or terminate the management of Services, Digital Tokens Addresses, or Digital Tokens Wallets for any user, for any reason (or for no reason) at any time, within the boundaries set by relevant laws. Without delimiting the scope of the above, this encompasses, but is not restricted to, any transfer, transaction, business engagement, or interaction involving:
(i) Individuals subject to sanctions, (ii) Individuals originating from or located in jurisdictions that do not conform to international AML–CTF standards (including jurisdictions identified by the FATF as high-risk, non-cooperative, or strategically deficient, or jurisdictions under increased scrutiny, including but not limited to Albania, Barbados, Burkina Faso, Cambodia, Haiti, Jamaica, Panama, Senegal, South Sudan, Turkey, Uganda, United Arab Emirates, and Yemen), for further clarification here is the list: Central African Republic, Iran, Iraq, Lebanon, Libya, North Korea, Somalia, South Sudan, Yemen, Congo, Mali. (iii) Individuals categorized as Government Officials or Politically Exposed Persons, as defined by the FATF's 40 Recommendations, (iv) Individuals posing a risk of incurring penalties, sanctions, or other liabilities under AML Laws, CTF Laws, Anti-Corruption Laws, Economic Sanctions Laws, or applicable tax Laws, (v) Individuals determined by Diment to be in breach of these Terms of Service or relevant Laws while operating within the United States or any U.S. Territory or Insular Possession (whether directly or indirectly through any U.S. Financial Institution), or causing others, including any Associates, to contravene these regulations, (vi) Any individuals failing to meet Diment's user due diligence criteria, requests, or prerequisites, or those who appear to present a high-risk profile, including any of the above-mentioned factors.
In place of rejecting registration or continued management of your Digital Tokens Wallet, Diment may carry out more extensive due diligence procedures. You may be subject to heightened due diligence processes when using the Site and any Service at all times. If you decline to provide requested due diligence information or fail to respond in a timely and substantive manner with the requested documentation or data, the Site has the absolute discretion to promptly suspend or terminate Services to you.
9. Intellectual Property:
9.1 The trademarks, service marks, and trade names, which encompass both word marks and design marks (referred to as the "Marks"), are owned by DC. You consent not to appropriate, replicate, exhibit, or utilize the Marks or any other content without explicit, prior, written consent from DC or the third-party proprietor of the Marks. This includes, but is not limited to, usage as a domain name, as a social media profile/handle, on a website, in an advertisement, associated with a phone number, in connection with an email address, within Internet search results, in metadata or code, or in any other way. Unless explicitly stated otherwise, all materials on the Site are subject to copyright protection and are solely owned by DC ("Copyrights"). DC retains all rights to its Copyrights. You consent not to appropriate, replicate, exhibit, or utilize the Copyrights or any other content without obtaining explicit, prior, written consent from DC. 9.2 The Site and Services are the property of DC, its licensors, or other providers, and they are safeguarded by copyright, trademark, and various intellectual property or proprietary rights laws in different jurisdictions. All rights not expressly granted to you in these Terms are preserved by DC. Unless explicitly authorized by DC or its licensors, you shall not:
(a) Copy, modify, republish, duplicate, replicate, download, store distribute, or create derivative works or any copyright statement or label based on the Site or Service; (b) License, sublicense, rent, sell, resell, transfer, assign, distribute, or in any way commercially exploit or make the Site or Service available to any third party; (c) "Frame" or "mirror" the Site or Service on any other server or wireless or Internet-based device; (d) Reverse engineer or access the Site or its Services for the purpose of:
(i) Creating a competitive product or service, (ii) Developing or copying a product or service that uses similar ideas, features, functions, or graphics as the Site or Service.
(e) disseminate, transfer, disassemble, broadcast, publish, remove or alter any copyright statement or label, or licence, sub-licence, sell, mirror, design, rent, lease, private label, grant security interests in such DC IP or any part of the intellectual properties, or create derivative works or otherwise take advantage of any part of the DC IP.
10. Your Representations & Warranties:
You hereby represent and warrant to us, DC, at all times, the following: 10.1 you have full power, authority, and capacity to contract, access and use DC Services, enter into and deliver as well perform your obligations under these Terms and any agreement under applicable laws and if you are an individual user, you are 18 years of age or older; 10.2. that, if you are registering to use the Site on behalf of a legal entity, (i) such legal entity is duly organized and validly existing under the applicable laws of the jurisdiction of its organization; (ii) you are duly authorized by such legal entity to act on its behalf; (iii) you will inform us immediately if the corporation is dissolved; 10.3 you have all required consents, permissions, authorizations, approvals, and agreements from third parties, as well as the necessary registrations, declarations, and filings with any Regulatory Authority, government department, commission, agency, or any other organization with jurisdiction over you, which are essential or beneficial for you to contract with us, access and use DC Services, engage in and complete the Transactions as envisaged within these Terms and any agreement established in line with or related to these Terms; 10.4. you acknowledge your awareness of the risks linked to using the Site, confirm that you are not subject to any prohibitions or restrictions outlined in paragraph 7 of these Terms, and affirm that you are not otherwise barred from using the Site under the provisions of applicable laws; 10.5. you commit not to utilize the Site or any Services with the intention of concealing or altering the source or characteristics of funds derived from illegal activities or terrorist financing, or assets that are blocked, frozen, economic resources, or linked to corruption involving any individual or government official, as stipulated by any applicable laws. Furthermore, you agree not to engage in activities that would promote a breach of relevant Anti-Money Laundering (AML) Laws or Counter-Terrorist Financing (CTF) Laws or deal in any illegal Digital Tokens, Fiat, property, funds, or proceeds; 10.6. that you are currently in compliance with, and must, at your own cost and expense, comply with all Laws that relate to or affect the Services conducted under these Terms of Service, including but not limited to AML Laws, CTF Laws, Anti-Corruption Laws, Economic Sanctions Laws, or tax Laws, as well you consent to any and all tax information reporting; 10.7. You agree not to engage in trading or seek financing on the Site or use any Services with anything other than Fiat, funds, or Digital Tokens that have been lawfully acquired by you and are your rightful possession. 10.8. that you are not a Restricted Person as outlined in Paragraph 3 and you and your Affiliates commit not to utilize any Digital Tokens, Fiat, property, proceeds, or funds associated with the Site's Services, either directly or indirectly,
(i) owned or controlled by a Sanctioned Person; (ii) engaged in any transaction, transfer, or conduct, regardless of whether using or receiving the Services from any Digital Tokens Wallet or Digital Tokens Address, that is likely to lead to you or your Affiliates being categorized as a Sanctioned Person; or (iii) residing or domiciled in, or transferring Digital Tokens, Fiat, funds, or property to, from, or through any Digital Tokens Wallet, Digital Tokens Address, or other account in a Prohibited Jurisdiction or a Government or Government Official of a Prohibited Jurisdiction; (iv) on behalf of or for the benefit of a Sanctioned Person or any individual subject to the jurisdiction of a Prohibited Jurisdiction, except where authorized by Government Approval or not restricted by applicable Laws; (v) in contravention of, or prohibited, restricted, or penalized under applicable Economic Sanctions Laws; or (vi) in any manner that would infringe upon, be inconsistent with, penalized under, or lead to the omission of filing any required report under applicable Anti-Money Laundering (AML) Laws, Counter-Terrorist Financing (CTF) Laws, or Economic Sanctions Laws.
10.9. you and your Affiliates explicitly confirm that neither directly nor indirectly have offered, promised, given, or authorized any payment, or offered, promised, given, or authorized the giving of anything else of value, including any Digital Tokens, to a Government Official or an individual employed by another entity in the private sector, contravening any applicable Anti-Corruption Laws. 10.10. that you will not provide false information in any Digital Tokens Wallet registration or administration details provided to DC and you commit not to falsify or materially omit any information or provide misleading or inaccurate information requested by DC in connection with, directly or indirectly related to, or arising from your activities on the Site or use of any Services. This includes information provided during registration, administration, or other due diligence processes. Furthermore, you undertake to promptly provide corrected information to DC if any information previously provided becomes incorrect. 10.11. that instructions received or executed using your login credentials or from your authorized email address on record with DC are acknowledged as valid, binding, and conclusive. DC retains the right to act upon these instructions without incurring any liability or responsibility. 10.12. You agree to promptly and accurately inform DC if you become aware, or have reason to believe, that any of the aforementioned representations or warranties is no longer correct or has become incorrect.
11. No Representations & Warranties by DC:
11.1 DC does not provide any assurances, warranties, or guarantees of any kind to you. The Site and the Services are presented strictly in their current condition, without any specific representations regarding their merchantability or suitability for a particular purpose. Additionally, DC may offer access to features or services labeled as pre-release. It's important to note that such services are still in development, may contain bugs or errors, may lack certain features, could undergo significant changes before a full commercial launch, or may ultimately not be released commercially. 11.2 DC Services and any information provided on the Sites are offered on an "as is" and "as available" basis, without any representation or warranty, whether express or implied, to the fullest extent permitted by Applicable Law. Specifically, we disclaim any implied warranties of title, merchantability, fitness for a particular purpose, and/or non-infringement. We do not assert that access to the Sites, any of your DC Account(s), DC Services, or any of the materials contained therein, will be continuous, uninterrupted, timely, or error-free. This may result in the inability to trade for a certain period and may also lead to time delays. Periodically, we may temporarily suspend access to your DC Account and/or the DC Services for scheduled and emergency maintenance. While we will exert reasonable efforts to process transactions on the Platform promptly, we do not provide any assurances or warranties regarding the specific duration required for processing. The processing time is subject to various factors beyond our control. We aim for an availability of at least 96 % on an annual average plus maintenance window. 11.3 Limitation of Liability: Except as explicitly outlined in these Terms of Service, DC disclaims any liability and assumes no responsibility for any claims, applications, losses, injuries, delays, accidents, costs, business interruption costs, or any other expenses (including, without limitation, attorneys' fees or the costs associated with any claim or suit). This includes but is not limited to incidental, direct, indirect, punitive, exemplary, or consequential damages, loss of goodwill or business profits, work stoppage, data loss, computer failure or malfunction, or any and all other commercial losses (collectively referred to herein as "Losses"), whether directly or indirectly arising out of or related to:
i. Any risk identified in the Risk Warning , as updated from time to time;
ii. The operation of the protocols underlying the Digital Asset, their functionality, security, or availability; iii. Whether DIMENT Dollars hold their value as against any asset, or if DC holds sufficient reserves in relation to DIMENT Dollars; iv. Any action or inaction in accordance with these Terms; v. Any inaccuracy, defect, or omission of Digital Assets price data, any error or delay in the transmission of such data, and interruption in any such data; vi. Regular or unscheduled maintenance we carry out, including any service interruption and change resulting from such maintenance; vii. The theft of a device enabled to access and use DC Services; viii. Other users’ actions, omissions, or breaches of these Terms, and any damage caused by actions of any other third parties; ix. (1) For any damage or interruptions caused by any computer viruses, spyware, or other malware that may affect your computer or other equipment, or any phishing, spoofing, or other attack; (2) In the event that your hardware fails, is damaged or destroyed, or any records or data stored on your hardware are corrupted or lost for any reason; or (3) For your use of the internet to connect to the DC Services or any technical problems, system failures, malfunctions, communication line failures, high internet traffic or demand, related issues, security breaches, or any similar technical problems or defects experienced; x. Our decision to reject your application to open a DC Account(s); xi. Any termination, suspension, hold, or restriction of access to any DC Account or DC Services, including your inability to withdraw Digital Assets, issue Instructions, or enter into Transactions during the period of any suspension, hold, or restriction, in accordance with these Terms or any Product Terms; xii. Any Transaction limits applied to your DC Account; xiv. Us being unable to contact you using the contact information you provided; xvi. The failure of a Transaction or the length of time needed to complete any Transaction; xvii. Our reliance on any Instruction sent from your DC Account, or the Email Accounts; xix. Our refusal or delay in acting upon any Instruction; xx. Any breach of security of your Email Account or a Security Breach; xxi. Losses caused to you by third-party fraud or scams that involve DC only as the recipient of your Fiat Currency or Digital Assets, and/or the conversion of Fiat Currency to Digital Assets, and/or the transfer of Digital Assets away from our platform at your request; xxii. The correctness, quality, accuracy, security, completeness, reliability, performance, timeliness, pricing, or continued availability of the DC Services or for delays or omissions of the DC Services, or for the failure of any connection or communication service to provide or maintain your access to the DC Services, or for any interruption in or disruption of your access or any erroneous communications between us, regardless of cause; and xxiii. Any Transactions, Instructions, or operations effected by you or purported to be effected by you through your Email Account or DC Account; b. Any loss of business, profits, anticipated savings, or opportunities, or any special, punitive, aggravated, incidental, indirect, or consequential losses or damages, whether arising out of or in connection with our Sites, the Platform, your DC Account, the DC Services, these Terms, the Product Terms, the Privacy Notice, and/or any agreement entered into pursuant to, or in connection with, these Terms or otherwise, liability for consumers is capped at the amount of the contract value, as long as statutory provisions apply; and/or d. Any losses forming part of a Claim that has not been commenced by way of formal legal action WITHIN ONE CALENDAR YEAR of the matters giving rise to the Claim, except for consumers for whom the statutory limitation periods apply.
11.4 You agree to release the Associates from liability, except in case of gross negligence and wilful intent, for any and all Losses, and you shall indemnify, save, and hold the Associates harmless from and against all Losses. These limitations of liability apply whether the alleged liability or Losses are based on contract, negligence, tort, unjust enrichment, strict liability, violation of law or regulation, or any other basis, even if the Associates have been advised of or should have known the possibility of such losses and damages.
12. No Waiver:
DC's failure to exercise any of its rights, powers, or remedies under these Terms of Service, or any delay in doing so, does not constitute a waiver of any such right, power, or remedy. The exercise of any right, power, or remedy by DC, either in whole or in part, does not preclude the exercise of any other rights, powers, or remedies.
13. Force Majeure:
DC (or any bank, depository, or service provider where our deposit accounts are held or Reserves are handled) shall not be held responsible for damages resulting from delays or failures to fulfil obligations under these Terms of Service when such delays or failures are caused by factors such as fires, strikes, riots, embargoes, floods, bank failures, Digital Token market fluctuations or collapses, power outages, acts of God, acts of the state's enemies, lawful acts of public authorities, market movements, shifts, or volatility, computer, server, or Internet malfunctions, Internet disruptions, viruses, mechanical failures, power failures, communication failures, security breaches, cyber-attacks, criminal acts, delays or defaults caused by common carriers, acts or omissions of third parties, or any other delays, defaults, failures, or interruptions that cannot reasonably be foreseen or provided against or that are otherwise outside DC's control. In the event of force majeure, Diment is excused from any and all performance obligations, and these Terms of Service shall be fully and conclusively terminated.
14. CREATING A DC ACCOUNT
14.1 Identity verification: Before you can create a DC Account and use DC Services, you must adhere to our identity verification procedures. This involves providing us with accurate and complete information about yourself. It is essential to keep this information up to date. By agreeing to our terms, you grant us the authority to conduct inquiries, either directly or through third parties, to verify your identity. This is done to protect against fraud, money laundering, terrorist financing, or other financial crimes. We may take necessary actions based on the results of these inquiries. During these investigations, it's important to note that your personal may be shared with identity verification, compliance data recording, credit reference, fraud prevention, or financial crime agencies. These agencies may provide comprehensive responses to our inquiries.
For more details on how we handle your personal data, you can refer to our Privacy Notice.
We may request information from you at any point to adhere to applicable laws, fulfil identity verification obligations, or in relation to the identification of money laundering, terrorist financing, fraud, or other financial crimes, or for any valid reason. You consent to furnishing us with any requested information and authorize us to maintain a record of such information for the duration of your DC Account's existence, as long as it is necessary to fulfil its intended purposes or for any period stipulated by applicable laws. If you decline to provide the requested information, or otherwise do not comply in a timely manner, we reserve the right to suspend or terminate your access to your DC Account.
We retain your personal data to facilitate your ongoing utilization of DC Services, for the duration necessary to fulfil the specified purposes outlined in this Privacy Notice. Additionally, we may retain it as mandated by law, such as for tax and accounting obligations, compliance with anti-money laundering regulations, or as otherwise communicated to you. For a comprehensive understanding of how we collect and utilize your personal data in connection with the operation and functionality of our Sites and DC Services, we encourage you to refer to our Privacy Notice.
15. USING YOUR ACCOUNT
15.1 Transactions: You are responsible for the control and use of your DC Account. Consequently, we will assume that you have approved any Instruction sent from your DC Account unless we are notified otherwise. It is essential that you monitor your Account History to detect and report any unauthorized or suspicious activity on your DC Account as soon as possible. We are not liable for any claims or losses resulting from a Transaction executed as a result of an unapproved Instruction unless you have notified us in accordance with this clause. 15.2 Instructions: You must ensure that any Instruction submitted is accurate. We are not obligated to verify the accuracy, authenticity, or validity of any Instruction and will not scrutinize or reject Instructions solely because they are, or appear to be, duplicates. However, if there is uncertainty regarding the accuracy, authenticity, or validity of an Instruction, we reserve the right to decline to act upon or postpone action on any Instruction or request additional information concerning the Instruction. By submitting an Instruction, you are granting us the authorization to initiate the Transaction on your DC Account. Consequently, we are empowered to credit or debit your Digital Assets from your DC Account in accordance with the instructions you have provided. Instructions are irreversible, meaning that once an Instruction has been submitted, you do not have the right to cancel or withdraw it without our written consent. Your Instruction is considered received by us only when it has been received by our server. 15.3 Transaction limits: Transaction limits may apply to your DC account; please find more individual information in your personal dashboard. 15.4 Withdrawals and Deposits: When processing and facilitating withdrawals or deposits, DC may need to share your user information with other contracted third parties, such as financial institutions, or as mandated by applicable laws or required by a lawful request from any government entity. By using our services, you unconditionally authorize DC to share this information with these contracted third parties, or as required by applicable laws or mandated by a lawful government request. Furthermore, you release Diment from any liability, errors, mistakes, or negligence associated with this sharing. You assume all the associated risks when transferring Digital Tokens, Diment Dollars, away from the Site. There is no right of withdrawal or right to cancel once a transaction is initiated or completed. All transactions are final and irreversible. Once Digital Tokens are sent to an address, whether intentionally or as a result of a fraudulent or accidental transaction, you must acknowledge the risk that you may permanently lose access to and any claim on those Digital Tokens. You are accountable for the management and utilization of your DC Account. Therefore, we will presume that any Instruction sent from your DC Account has been authorized by you unless we receive a different notification. It's crucial that you regularly review your Account History to promptly recognize and report any unauthorized or suspicious activities on your DC Account. We do not bear responsibility for any claims or losses arising from a Transaction executed due to an unauthorized Instruction, unless you have notified us following the procedures outlined in this clause. 15.5 You should be aware that DC may delay or suspend redemptions under various circumstances, including but not limited to situations where DC determines that you have engaged in a Prohibited Use, or when directed to do so by any government entity, including but not limited to when the customer is in payment arrears or when their account does not have sufficient funds. This may also occur if your Digital Tokens Wallet or another account is involved in pending legal action, investigation, or government proceedings, or if Diment believes that unauthorized access is being attempted on your Digital Tokens Wallet or other accounts. 15.6 To ensure adherence to international data retention standards, you consent to allow us (without imposing an obligation on us) to maintain a record of all Transaction data for the duration of your DC Account's existence, as long as it is necessary to fulfil their intended purposes, or for any other duration specified by the relevant laws. For a comprehensive understanding of how we collect and utilize data related to the utilization and functionality of our Sites and DC Services, please review our Privacy Notice.
16. CLOSING YOUR ACCOUNT
You have the option to close your DC Account at any time by adhering to the account termination procedures outlined by us periodically.
17. RESOLVING DISPUTES
Resolution of Disputes:
17.1 Notice of Claim: If you have any concerns regarding the Services, please reach out to DC as the initial point of contact. DC aims to address your concerns amicably, avoiding formal legal proceedings whenever possible. In case your concerns cannot be resolved to your satisfaction initially, a ticket number will be assigned, marking the beginning of the internal dispute resolution process. DC will make efforts to resolve the dispute internally in a timely manner. Both parties commit to engaging in good-faith negotiations to settle the dispute. These discussions will remain confidential and be subject to applicable rules protecting settlement discussions from being used as evidence in any legal proceedings. If the dispute cannot be resolved to your satisfaction and you intend to assert a claim against DC, you agree to provide the basis of such claim in writing through a "Notice of Claim" as a preliminary notice to DC. Once you have submitted the Notice of Claim to DC, either DC or you may refer the dispute mentioned in the Notice of Claim to arbitration. 17.2 The parties agree that all proceedings, documents and information provided or exchanged shall be kept confidential and no party shall disclose any of the foregoing to any third party except their counsels, experts, accountants and auditors, insurers and reinsurers. 17.3 All disputes which cannot be settled amicably by the parties shall be decided exclusively and finally in accordance with UNCITRAL Arbitration Rules. The language of arbitration shall be English. The place of arbitration shall be Dubai. The arbitral award shall be final for the parties and enforceable by any competent court. 17.4 The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online service or purchase contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board. 17.5 Governing law: Aside from where Applicable Law requires or provides you with a choice otherwise, these Terms shall be governed by, and construed in accordance with, the laws of Dubai, UAE. 17.6 Severability: If any provision or part of these Terms of Service, as amended periodically, is found to be invalid, void, or unenforceable, either wholly or partially, by any court of competent jurisdiction, such invalidity, voidness, or unenforceability applies only to that specific provision to the extent of its illegality, unenforceability, invalidity, or voidness, as applicable. The rest of these Terms of Service remains fully effective and enforceable.
Definitions and interpretations:
Definitions: In these Terms of Service and all documents incorporated herein by reference, the following words have the following meanings unless otherwise indicated:
1.1.1. "Affiliate" means, in relation to either Party, a direct or indirect subsidiary of the Party, a holding company of the Party, and any other subsidiary of that holding company; 1.1.2. "AML" means anti-money laundering, including all Laws applicable to the Parties prohibiting money laundering or any acts or attempted acts to conceal or disguise the identity or origin of; change the form of; or move, transfer, or transport, illicit proceeds, property, funds, Fiat, or Digital Tokens, including but not limited to the promotion of any unlawful activity such as fraud, tax evasion, embezzlement, insider trading, financial crime, bribery, cyber theft or hack, narcotics trafficking, weapons proliferation, terrorism, or Economic Sanctions violations, which may also require internal controls to detect, prevent, report, and maintain records of suspected money laundering or terrorist financing; 1.1.3. "Anti-Corruption" means all Laws applicable to each Party prohibiting corruption or bribery of Government Officials, kickbacks, inducements, and other related forms of commercial corruption or bribery; 1.1.4. "Associates" means Diment LLC, Diment Reserve AG and each and every one of their respective shareholders, directors, officers, Affiliates, employees, contractors, agents, partners, insurers, and attorneys who or that are acting or performing or has acted or performed services for the benefit of or on behalf of the Site; 1.1.5. "Canadian Person” means: 1.1.5.1. a resident of any province or territory of Canada; 1.1.5.2. any Person established or organized in or under the Laws of Canada or any province or territory of Canada; 1.1.5.3. any estate of a decedent who was a resident of any province or territory of Canada; and 1.1.5.4. any Person established or organized outside Canada or any province or territory of Canada, in which any of the foregoing, whether singularly or in the aggregate, directly or indirectly (i) holds a 50 percent or greater equity interest by votes or value, (ii) holds a majority of seats or memberships on the board of directors of the entity, or (iii) authorizes, establishes, directs, or otherwise controls the actions, policies, personnel decisions, or day-to-day operations of the Person. 1.1.6. "Controlling Person" means any Person who owns more than a 25 percent interest in any Person or affiliate; 1.1.7. "Copyrights" has the meaning set out in paragraph 10 of these Terms of Service; 1.1.8. Customers within the meaning of these Terms and Conditions include both private individuals and legal entities, i.e. consumers and merchants. 1.1.9. "CRS" means the common reporting standard or the Standard for Automatic Exchange of Financial Account Information; 1.1.10. "CTF" means counter-terrorist financing; 1.1.11. "Digital Tokens" means a digital representation of value that functions as (i) a medium of exchange; (ii) a unit of account; (iii) a store of value, and/or (iv) other similar digital representations of rights or assets, which is neither issued nor guaranteed by any country or jurisdiction, typically including blockchain-based assets or rights including sovereign cryptocurrency or virtual currency such as bitcoins, litecoins, and ethers; 1.1.12. "Digital Tokens Address" means an alphanumeric identifier that represents a potential destination for a Digital Tokens transfer, which typically is associated with a user’s Digital Tokens Wallet; 1.1.13. "Digital Tokens Wallet" means a software application (or other mechanism) that provides a means for holding, storing, and transferring Digital Tokens, including a user’s Digital Tokens Address, Digital Tokens balance, and cryptographic keys; 1.1.14. "Economic Sanctions" means financial sanctions, trade embargoes, export or import controls, anti-boycott, and restrictive trade measures enacted, administered, enforced, or penalized by any Laws applicable to you or the Site; 1.1.15. "FATCA" means the United States Foreign Account Tax Compliance Act, as enacted by Title V, Subtitle A of the Hiring Incentives to Restore Employment Act, P.L 111-147 (2010), as amended; 1.1.16. "Fiat" means the money or currency of any country or jurisdiction that is: 1.1.16.1. designated as legal tender; and, 1.1.16.2. circulated, customarily used, and accepted as a medium of exchange in the country or jurisdiction of issuance; 1.1.20. "FinCEN" means the Financial Crimes Enforcement Network of the U.S. Department of the Treasury; 1.1.21. "Government" means any national, federal, state, municipal, local, or foreign branch of government, including any department, agency, subdivision, bureau, commission, court, tribunal, arbitral body, or other governmental, government appointed, or quasi-governmental authority or component exercising executive, legislative, juridical, regulatory, or administrative powers, authority, or functions of or pertaining to a government instrumentality, including any parasternal company, or state-owned (majority or greater) or controlled business enterprise; 1.1.22. "Government Approval" means any authorization, license, permit, consent, approval, franchise, concession, lease, ruling, certification, exemption, exception, or waiver by or with any Government necessary to conduct the business of either Party or the execution and delivery of the Services under this Terms of Service; 1.1.23. "Government Official" means an officer or employee of any Government, a director, officer, or employee of any instrumentality of any Government, a candidate for public office, a political party or political party official, an officer or employee of a public international organization, and any Person who is acting in an official capacity for any of the foregoing, even if such Person is acting in that capacity temporarily and without compensation; 1.1.24. "Laws" means all laws, statutes, orders, regulations, rules, treaties, and/or official obligations or requirements enacted, promulgated, issued, ratified, enforced, or administered by any Government that apply to you or the Site; 1.1.25. "Losses" has the meaning set out in paragraph 11 of these Terms of Service; 1.1.26. "Marks" has the meaning set out in paragraph 9 of these Terms of Service; 1.1.27. "Person" includes an individual, association, partnership, corporation, other body corporate, trust, estate, and any form of organization, group, or entity cognizable as legal personalities; 1.1.28. "Personal Information" has the meaning set out in the Privacy Policy. 1.1.29. "Prohibited Jurisdictions" (Central African Republic, Iran, Iraq, Lebanon, Libya, North Korea, Somalia, South Sudan, Yemen, Congo, Mali.) 1.1.30. "Prohibited Use" has the meaning set out in paragraph 8 of these Terms of Service; 1.1.31. "Reserves" means diamonds, traditional currency and cash equivalents; 1.1.32. "Sanctions List" means the "Specially Designated Nationals and Blocked Persons" ("SDN") List and the Non-SDN List, including the “Sectoral Sanctions Identifications List”, published by OFAC; the Section 311 Special Measures for Jurisdictions, Financial Institutions, or International Transactions of Primary Money Laundering Concern published by FinCEN; and, any other foreign terrorist organization or other sanctioned, restricted, or under Economic Sanctions, AML, or CTF Laws by the United Nations, or any other jurisdiction or Government, as applicable to you or to the Site, as amended, supplemented, or substituted from time to time; 1.1.33. "Sanctioned Person" refers to any Person or Digital Tokens Address that is: (i) specifically listed in any Sanctions List; or (ii) directly or indirectly owned 50 percent or more by any Person or group of Persons in the aggregate, or a Digital Tokens Wallet associated with such Person or Persons, referred to in any Sanctions List, or Government or Government Official of any Prohibited Jurisdiction, and (iii) that is not subject to any Government Approval or otherwise not sanctioned, restricted, or penalized under applicable Laws; 1.1.34. "Terms of Service" means these terms and conditions of service, as they may be changed, amended, or updated from time to time, including the following Site policies and pages: the Risk Disclosure Statement; the Privacy Policy; the Anti-Spam Policy; the Law Enforcement Requests Policy; and the Fees Schedule; 1.1.39. "Diment Token" means the Diment Digital Token issued and redeemed by Diment; 1.1.40. "DC" means Diment; 1.1.41. "United States" means the several states of the United States and the District of Columbia; 1.1.42. "U.S. Customer" means any account that is held by one or more U.S. Persons or non-U.S. entities that have one or more Controlling Persons who is a U.S. Person; 1.1.43. "U.S. Citizen or U.S. Resident" includes any U.S. citizen, U.S. lawful permanent resident, individual who meets the “substantial presence” test described in section 7701(b)(3) of the U.S. Internal Revenue Code of 1986 (as amended), protected individual under section 1324b(a)(3) of the U.S. Immigration and Nationality Act, or individual who holds a passport issued by the United States Government; 1.1.44. "U.S. Financial Institution" means any U.S. Person and any of its affiliates, branches, offices, or agents incorporated, organized, or located in the United States or Territory or Insular Possession of the United States that is engaged in the business of: (i) accepting deposits, (ii) making, granting, transferring, holding, or brokering remittances, loans, or credits, or (iii) purchasing or selling foreign exchange, securities, commodity futures or options, or procuring purchases and sellers thereof, whether as principal or agent, and this term applies to affiliates, branches, offices, and agencies of any foreign financial institution that are located in the United States or Territory or Insular Possession of the United States, but not such foreign financial institution’s affiliates, branches, offices, or agencies located outside the United States; 1.1.45 "U.S. Person" means: 1.1.45.1. U.S. Citizen or U.S. Resident; 1.1.45.2. corporation, partnership, or other entity established or organized in or under the Laws of the United States; 1.1.45.3. any estate of a decedent who was a citizen or a resident of the United States; 1.1.45.4. any trust if (i) a court within the United States is able to exercise primary supervision over the administration of the trust, and (ii) one or more United States Persons have the authority to control all substantial decisions of the trust; or 1.1.45.5. any Person organized or incorporated outside the United States 1.1.46. "you" or "your" means the user. 1.2. Extended Meanings: Unless otherwise specified in these Terms of Service, words importing the singular include the plural and vice versa and words importing gender include all genders. 1.3. Governing Law: These Terms of Service shall be governed by and construed and enforced in accordance with the Laws of Dubai, UAE, and shall be interpreted in all respects as a UAE contract. Any dispute, controversy, claim or action arising from or related to your use of the Site or these Terms of Service likewise shall be governed by the Laws of Dubai, UAE, exclusive of choice-of-law principles.
7.12.2023
Welcome to Diment.io (“the Site”). This cookies policy should be read in conjunction with our Privacy Policy.
1. The Site may use “cookies”. A cookie is a small text file containing a unique identification number that identifies a customer’s browser each time that customer visits a website. The use of cookies is industry standard practice and many major browsers are initially set up to accept them. You can reset your browser to either refuse to accept all cookies or to notify you when you have received a cookie. However, if you refuse to accept cookies, you may not be able to use some of the features available on the Site.
2. If you choose to disable or block our cookies on your computer or other device you will need to do this through your browser. Click on the ‘Help’ menu on your particular browser to learn how to manage your cookie preferences. Alternatively, you can visit www.aboutcookies.org or www.youronlinechoices.eu for comprehensive information on how to manage cookies.
3. We set cookies (first party cookies) on web pages, however, where we require additional information, we may also allow other companies to host cookies on our Site (third party cookies). These companies have been carefully selected by us and are required to meet contractual obligations they have with us.
What do we use cookies for?
4. The cookies on the Site may be from any of the following categories:
i. Strictly Necessary cookies - these are used for technical reasons and are necessary to enable the Site to operate efficiently so that you can navigate the Site with ease and use specific features. These include, for example, cookies that help us to debug any errors. If these cookies are blocked or disabled, some of the Site may not operate effectively.
ii. Functionality cookies - these are used to improve the functionality of the Site and make it easier to use. They help us to identify you as a repeat user of the Site and help us remember your preferences (for example, your choice of language or region).
iii. Analytical - these record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make the Site and the advertising displayed on it (if any) more relevant to your interests. We may also share this information with third parties for this purpose. How do we share cookies?
5. We may share information that we collect through cookies, in aggregated form, with carefully selected third parties for the purposes set out above, unless you disable or block cookies.
Necessary (1) always active:
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting users consent preferences. These cookies do not store any personally identifiable data.
Cookie: __cfruid
Duration: session
Description: Cloudflare sets this cookie to identify trusted web traffic.
Functional (0):
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Marketing/ Advertisement (0):
Advertisement cookies are used to provide visitors with visited previously and to analyze the effectiveness of the ad campaigns.
Analytics (1) user can close:
We create pseudonymous user profiles with the help of Google Analytics in order to design our websites according to your needs. Google Analytics uses targeting cookies that are stored on your terminal device and can be read by us. In this way, we are able to recognise and count returning visitors as such and to find out how often our web pages have been accessed by different users. The data processing is based on Art. 6 para. 1 lit. a GDPR (consent).
The information generated by the cookie about your use of our website is usually transferred to a Google server in the USA and stored there. However, as we have activated IP anonymisation on our website, your IP address will be shortened by Google beforehand within member states of the European Union. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and only shortened there (for more information on the purpose and scope of data collection, see e.g. https://policies.google.com/privacy?hl=de&gl=de). We have also concluded an order processing agreement with Google LLC (USA) in accordance with Art. 28 GDPR. Accordingly, Google will use all information strictly for the purpose of evaluating the use of our websites for us and compiling reports on website activity.
Google sets the following cookies when you visit our website and consent to the use of the Google Analytics cookie:
Cookie: _ga_*
Duration: 1 year 1 month 4 days
Description: Google Analytics sets this cookie to store and count page views. Google
Analytics sets this cookie to calculate visitor, session and campaign
data and track site usage for the site's analytics report. The cookie
stores information anonymously and assigns a randomly generated number
to recognise unique visitors.
You can revoke your consent at any time. Please use one of the following options to do so:
- You inform us that you wish to revoke your consent.
- You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
- You can also prevent the collection of data generated by the cookie and related to your use of our website (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link (https://tools.google.com/dlpage/gaoptout?hl=de).
Performance (0) user can close:
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Preferences (0):
Unclassified (0):
7.12.2023
All terms used in this notice, which are defined in the Diment Terms of Use (the “Terms of Use”), have the same meaning and construction as in the Terms of Use.
This notice is intended to provide you with information regarding the risks associated with Diment Services. Each Diment Service carries its unique set of risks. This notice offers a general overview of the risks that may be encountered when utilizing Diment Services.
Please note that this notice does not encompass all potential risks or how these risks may pertain to your specific circumstances. It is of utmost importance that you have a comprehensive understanding of the risks involved before deciding to use Diment Services.
The customer acknowledges that the creation and trading of cryptocurrencies entail significant risks and may result in the complete loss of the capital invested. Such transactions should only be undertaken following comprehensive consultation with a knowledgeable individual.
Trading in Digital Assets is exposed to substantial market risk and price fluctuations. Significant changes in value can transpire swiftly and unexpectedly. Historical performance should not be considered a dependable predictor of future performance. The value of an investment and potential returns can decrease just as easily as they can increase, and there is no guarantee that you will recover the initial amount you invested.
Digital Assets may lack sufficient liquidity, which can create challenges or even prevent you from selling or exiting a position at your desired time.
Rapid price changes may occur at any time, including outside of normal business hours.
You bear sole responsibility and liability for all activities, both trading and non-trading, conducted on the Site and within your Digital Tokens Wallet on the Site. It's also your responsibility to ensure that you have an accurate understanding of the status of your Diment Tokens on the Site, even in cases where the Site may display this information incorrectly.
You also acknowledge and agree that Diment is not responsible for losses or complications arising from third-party transactions, including but not limited to issues related to legality, quality, delivery, or satisfaction with products purchased via Digital Token transfers. If you encounter any dissatisfaction with goods or services purchased from or sold to a third party through the Services, you must address those concerns directly with the relevant third-party seller or buyer.
We do not offer personal guidance with respect to our products or services. Occasionally, we provide factual information, details about transaction processes, and information concerning potential risks. However, the decision to use our products or services is entirely yours. None of the communications or information provided by Diment should be interpreted as, or regarded as, investment advice, financial advice, trading advice, or any form of advice. It is your sole responsibility to assess whether any investment, investment strategy, or related transaction aligns with your personal investment goals, financial situation, and risk tolerance.
We do not oversee whether your utilization of Diment Services aligns with your financial aspirations and objectives. The responsibility lies with you to evaluate if your financial means are sufficient for your financial dealings with us, and to gauge your risk tolerance concerning the products and services you engage with.
The tax implications of Digital Assets are uncertain, and it is your responsibility to determine your potential tax liabilities and their application when conducting transactions through Diment Services. We strongly advise you to seek professional tax advice regarding these matters before engaging in any digital asset transactions. You are also accountable for reporting and fulfilling any tax obligations that may arise from your transactions on Diment Services. Please be aware that Diment does not provide legal or tax advice regarding these transactions. If you have any uncertainties about your tax status or obligations while using Diment Services or concerning the Digital Assets held in your Diment account, it is advisable to seek independent professional guidance.
You understand that, in compliance with applicable laws, Diment may be required to report information about your transactions, transfers, distributions, or payments to tax or other governmental authorities. Similarly, in line with relevant legislation, Diment may need to withhold taxes related to your transactions, transfers, distributions, or payments. Furthermore, applicable regulations may prompt Diment to request additional tax-related information, certificates, or documentation from you. It's important to note that failing to respond to these requests within the specified time frame may result in Diment withholding taxes and remitting them to the appropriate tax authorities as defined by the relevant laws.
Alterations in laws and regulations can significantly impact the value of Digital Assets. This risk is unpredictable and can differ from one market to another.Formularbeginn
Our fee and cost structure is outlined here. Diment reserves the right to periodically revise these fees and charges at its discretion. It's important to be fully informed about all applicable expenses and charges, as they can impact the profits you derive from utilizing Diment Services.
Various countries have legal requirements that may limit the products and services Diment can legally offer. As a result, certain products, services, or specific features may not be accessible or may be restricted in particular jurisdictions or regions or for certain users. Furthermore, any Diment campaigns, user competitions, or other promotions will not be open to, and are not designed for, users subject to these restrictions. Users are responsible for familiarizing themselves with and adhering to any limitations and requirements related to accessing and using Diment Services in each jurisdiction from which Diment Services are accessed by or on behalf of the user.
Diment reserves the right to modify, change, or introduce additional restrictions regarding access to Diment Services at its sole discretion with prior notification to you of at least four weeks. Due to a change in the market situation, the legal conditions, supreme court rulings and changed circumstances or if a clause in the previous Restrictions has been declared invalid, DC may be faced with the necessity to completely or partially rewrite its restrictions during the duration of existing contracts. DC will expressly draw your attention to the new restriction and make the amended text available to you. DC will emphasize the new version or explain it to you. If you fall under the restriction and your DC account must be suspended, DC will give you enough lead time to prevent this through certain cooperative actions, if possible. DC grants you a right of objection and termination of the contract if you do not agree with the amended version of the Terms of Service. However, in the event of an objection, DC has a special right of termination of the contract with you with immediate effect. You will be given a reasonable period of time to submit a declaration. DC regards the continuation of the contractual relationship by you without objection after receipt of the notice as your implied consent to the amendment, change or update of the Terms of Service and restrictions after expiry of the declaration period. In this case, the modified version will take effect from the date indicated.
We cannot guarantee the continuous availability of Diment Services at specific times, and Diment Services may be vulnerable to unforeseen service disruptions or network congestion. Consequently, it may not always be possible for you to buy, sell, store, transfer, send, or receive Diment Tokens exactly when you intend to do so. However, we aim for an availability of at least 96 % on an annual average plus maintenance window. In the event of regular maintenance, we will announce this with lead time.
Diment cannot completely eliminate all security risks. It is your responsibility to safeguard your Diment Account password, and you may bear responsibility for all transactions conducted through your Diment Account, whether or not you authorized them. Keep in mind that transactions involving Digital Assets may be irreversible, and losses arising from fraudulent or unauthorized transactions may not be retrievable.
Given the inherent nature of Digital Assets and their underlying technologies, there are various inherent risks, including but not limited to:
a. Given the inherent nature of Digital Assets and their underlying technologies, there are various inherent risks, including but not limited to:
b. transactions in Digital Assets being irreversible. Consequently, losses due to fraudulent or accidental transactions may not be recoverable;
c. technological development leading to the obsolescence of a Digital Asset;
d. delays causing a transactions not be settled on the scheduled delivery date; and
e. attacks on the protocol or technologies on which a Digital Asset depends, including, but not limited to: i. distributed denial of service; ii. sybil attacks; iii. phishing; iv. social engineering; v. hacking; vi. smurfing; vii. malware; viii. double spending; ix. majority-mining, consensus-based or other mining attacks; x. misinformation campaigns; xi. forks; and xii. spoofing.
When you engage in electronic communication with us, it's important to recognize that electronic communications can encounter failures, delays, security vulnerabilities, and may not always reach their intended recipients. We do our best to make our communications more secure through encryption wherever possible.
Currency exchange fluctuations will impact your gains and losses.
Third parties, including payment providers, custodians, and banking partners, may play a role in delivering Diment Services. You may be bound by the terms and conditions of these third parties, and Diment may not be held responsible for any losses that may result from the actions of these third parties.
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By agreeing to the General Terms and Conditions located here, Members also acknowledge that the Company has implemented the AML/KYC program as described in this disclosure. All capitalized terms not defined herein shall have the meaning ascribed to them in the General Terms, as applicable.
DIMENT has to establish group-wide applicable policies and procedures, including data protection policies as well as policies and procedures for the exchange of information within the group for the purposes of combating money laundering and the money laundering and terrorist financing. These policies and procedures must be effectively implemented.
For this purpose the present policy defines minimum standards on the basis of EU Directive (EU) 2015/849. If local regulations are stricter than the minimum standards defined in this policy, the stricter regulations shall be applied. If there is a conflict between relevant laws and this Policy, the company or individual concerned shall inform the Compliance unit and the Group Money Laundering Officer in order to resolve the conflict.
DIMENT is committed to the highest standards in the prevention of money laundering and terrorist financing and requires all its employees and managers to comply with these standards in order to prevent its products and services from being misused for money laundering and terrorist financing.
Diment makes use of the service of sumsub (https://sumsub.com/). You will find further information, which is not part of this policy, on their website. The internal measures described here provide a crucial insight into our KYC/AML procedure; however, they are not exhaustive.
The Company protects itself from involvement in money laundering or suspicious activity by the following:
• A system of internal controls designed to assure ongoing AML compliance; • Independent testing of AML compliance through an annual, independent AML audit; • Designation of a Compliance Officer for managing AML Compliance; and • AML training for all employees.
The Company has established a set of AML/KYC policies and procedures which are approved by the Company’s Board. The approved policies will be provided to all employees. All policies and procedures will be reviewed and updated or revised as needed, but no less often than annually.
The Company has developed and implemented internal controls for the purpose of ensuring that all of its operations comply with AML requirements and that all required reports are made on a timely basis.
The Company’s AML program will be subject to independent testing through an annual, independent AML audit. The audit will be conducted by an independent third party with working knowledge of AML requirements, or by Company personnel with working knowledge of AML requirements, none of whom work for or with the Compliance Officer. The Compliance Officer will develop corrective action plans for all issues that are raised in the audit, supervise the remediation performed, and report all updates to the corrective action plans to the Company’s senior management.
The Company has appointed a Compliance Officer to be responsible for the management, coordination and monitoring of compliance with this policy and all applicable AML laws and regulations. The Compliance Officer will have working knowledge of all AML laws and be qualified by knowledge, experience and training. The Compliance Officer will be responsible for filing (if applicable) and keeping a record of suspicious transaction reports (“STR”) and suspicious activity reports (“SAR”). The Compliance Officer will oversee all corrective action of any audit findings or other AML-related issues from the annual, independent AML audit. The Compliance Officer will be responsible for all record keeping requirements and provide reports on the effectiveness of the AML program to the Company’s Board.
All of the officers and employees of the Company are required to receive AML training at least annually. The Company will track the training progress of all employees and maintain documentation of each employee, the date of the AML training as well as a description of such training. New employees will receive appropriate AML training within 30 days of their hire date. Training for all employees will include not only the legal elements of AML laws and regulations but will also cover job specific applications of these laws. Ongoing training will be provided and updated regularly to reflect current developments and changes to laws and regulations.
Company has developed and implemented a Customer Identification Program (“CIP”) that establishes procedures for verifying the identity of each customer that opens a new account on the Company’s platform. It is the Company’s policy to ensure that it has reasonably identified each customer who uses the Company’s platform.
As a result of the risk analysis on company level according to Art 8 of the Directive (EU) 2015/849 DIMENT is of the opinion that the risk of being misused for the purpose of money laundering and financing terrorism financing is directly related to the customers - the more plausible and comprehensible the information about customers, the lower the risk in this context.
This residual risk can be reduced even further if the risk in relation to customer groups and transaction behaviour is already defined in advance. This will enable DIMENT to develop measures and controls in order to keep this residual risk as low as possible.
For the purpose of preventing money laundering and financing of terrorism, DIMENT does not maintain business relations with the following customer groups:
Characteristics of customers/companies
• Persons who are on sanction lists; • persons about whom information concerning a possible involvement in criminal activities is available activities exist or are indicated; • clients with country of registration/permanent residence in an offshore destination, in a non-cooperative country, in a non-recognised country or in a third country which has not yet had the opportunity to gain experience in cooperating; • companies with anonymous bearer securities or bearer shares; • Corporate structures with off-shore relationships, trusts or other forms (e.g. nominee shareholder) that do not clearly identify the beneficial owner, unless, the structure is disclosed up to the beneficial owner; • Non-profit associations, taking into account the organisational purpose, the country of origin or registration and the activity with frequent payments abroad.
Additionally, the Company will, as part of its account opening process: (i) cross-check the names of users against compliance databases such as the OFAC Specially Designated Nationals list and other governmental watch lists; (ii) require users to verify and validate their identity and identification documents presented at onboarding; and (iii) not permit any activity on platform with incomplete account opening information.
• General personal date (Full name, sex, personal identification code or number, date of birth, legal capacity, nationality and citizenship, location (street, city, country, and postcode). • Banking Details (Cardholder name, expiry date, first 6 and last 4 digits of the card number) • Contact Details (Address, e-mail address, and phone number) • Biometrical Data • Facial Image Data • Identification number (e.g., social security number) • Acceptable and valid government-issued identification document (e.g., drivers license, passport, national identification card)
• Institution name • The address of the institution’s principal place of business and, if different, the institution’s mailing/registered address • Identification number of the institution (e.g., employer identification number) • Name of institution’s representative/user for the account • For institutions, the Company will collect the identifying information with respect to each beneficial owner and will use risk-based procedures to verify the identity of such beneficial owners, including: • Acceptable and valid government-issued identification document (e.g., drivers license, passport, national identification card) for each beneficial owner; and • Proof of residency (e.g., utility bills, government issued correspondence, documentation issued by recognized financial institutions). • Customer due diligence procedures will include additional information regarding the institution including but not limited to the following: • A description of the institution’s business, including products and services, main customer types, and geographies served; • Purpose of account; and • Source of funds.
The Company maintains a transaction monitoring program reasonably designed for the purpose of monitoring transactions for potential AML violations and suspicious activity reporting. Transactions that are unusual will be carefully reviewed to determine if it appears to be involved with money laundering, tax evasion, terrorist financing, or other illegal or criminal activity.
Upon identification of potential suspicious transactions or activity, the Compliance Officer will then consult with the Company’s Chief Compliance Officer to determine whether to perform a filing for suspicious activity. The Compliance Officer will document any suspicious activity, the determinations made with regard to the activity and the determination as to whether a report of suspicious activity is required pursuant to applicable law or regulation. A filing and any information that would reveal the existence of a filing, are confidential.
Diment uses the service of sumsub. You may be bound by the terms and conditions (https://sumsub.com/terms-of-use/) (https://sumsub.com/privacy-notice-service/) of these third party, and Diment may not be held responsible for any losses that may result from the actions of these third parties.
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